Flight disruptions happen, but many travellers don't realise what they're actually entitled to when they do. Knowing your rights in advance makes it much easier to act quickly at the airport.
Winter tip: this advice on flight Delay and Cancellation Rights: What You're Owed is still useful through the winter months (December–February), when pricing patterns vary more than usual across destinations.
TheTravelValley's travel experts break down what actually matters, so you can plan with confidence.
This document outlines exactly what the airline owes you for delays and cancellations under its own policy.
For a significant delay, some airlines will rebook you on a partner or competing carrier at no extra cost.
Many airlines reimburse reasonable expenses incurred during a lengthy delay that's within their control.
Compensation policies often differ significantly between airline-caused delays and weather-related disruptions.
Most airlines have a window for submitting compensation claims, so don't wait too long after your trip.
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Common questions travellers ask before booking.
Not automatically — it depends on the cause of the delay and the specific airline's policy.
Many travel insurance policies do cover delay-related expenses, so check your specific policy's terms.
Contact the airline promptly to explore rebooking options, and keep all related receipts in the meantime.
Usually yes — airlines typically aren't required to compensate for delays caused by factors outside their control.
This varies by airline and region, so check the specific policy soon after your trip rather than waiting.
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